Privacy Policy
This site is owned and operated by Cloud9Villa Resorts.
This Privacy Policy applies to the activities of Cloud9Villa Resorts and its affiliates (referred to as "C9VR", “We”, “Us”, or “Our” in this policy).
Because we gather certain types of information about our users, we believe you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
It explains how Cloud9Villa Resorts handles personal information that users provide through voluntary submissions and complies with the requirements of the applicable laws in India.
If you have further questions relating to this policy, please contact our Privacy Officer by mail at Cloud9Villa Resorts, No 97/2, Boat House Backside, Murugan Kovil Road, Kottaiyur Yelagiri Hills - 635853. Board line: +91 86103 75441, India or e-mail: support@cloud9villayelagiri.com.
COLLECTING INFORMATION ABOUT YOU (PURPOSE)
By submitting your personal data on the C9VR website, you explicitly consent to the use or disclosure of such personal data and information by C9VR for the purposes mentioned in this policy document in compliance with applicable laws in India. C9VR only collects personal information necessary for business purposes. We endeavor to collect personal information in a fair and lawful manner and to meet our users' expectations that we will respect their right to control how their personal information is collected and used. C9VR collects personal information in many parts of its business.
These include:
â–ª C9VR Membership: C9VR collects information about members when a person first joins a program and while they remain a member. The main categories of information we collect include general contact information, personal details such as age and gender, use of the program, payment details, responses to surveys, and other information, which are usually collected directly from the member.
â–ª C9VR Resort Management: In its role of managing resorts, C9VR collects personal information related to bookings and as necessary for other purposes related to the management of the resort facility. Further personal information may be collected in specific instances, such as in the event of an incident occurring on-site for legal and insurance reasons.
â–ª Travel Bookings: C9VR collects information on individuals when they book their travel arrangements to process the transaction and fulfill booking requests with travel and tourism operators.
â–ª Business Information: C9VR collects general business information relating to users and other individuals.
â–ª Children's Privacy: Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.
This policy explains the main features of C9VR’s use of member and customer information and does not outline in detail the use of contractor and employee information.
Personal data are processed in observance of currently applicable regulations and in connection with our business, such as processing orders or requests. Additionally, your data will also be used for promotional purposes, market research, or to better tailor C9VR’s electronic services to its customers if you have provided prior consent. Naturally, you may partially or completely revoke this consent at any time.
USING AND DISCLOSING YOUR PERSONAL INFORMATION
Our purpose in collecting information about you is to provide membership services, such as exchanging holiday accommodation entitlements. C9VR uses personal information in several different ways in operating our membership programs and business. Most of these uses are clear from the circumstances. We also use your personal information for internal quality assurance purposes.
C9VR provides personal information to resort operators to facilitate a booking that you have requested. Otherwise, C9VR does not routinely disclose personal information except where necessary to provide you with a service that you have requested, such as making travel bookings with airlines.
The information provided by you is also used for our business transactions and legitimate business interests.
We use your information, including personal data, in accordance with any consent you may have provided. You have the right to decline to provide your consent and, if consent is provided, to withdraw it at any time.
Subject to applicable laws and the consent provided by you, we may disclose your information to our affiliates, vendors, service providers, business partners, and other third parties for the purpose of our business or business transactions with you, or for ensuring effective services for our members, customers, and clients.
C9VR will not otherwise use or disclose any information about you without your consent unless it is:
â–ª Required by law or in compliance with any legal process
â–ª To respond to requests from public and government authorities
â–ª To protect our operations, affiliates, or other third parties
â–ª To protect the rights, property, or personal safety of another C9VR member or the public
â–ª When the assets and operations of the business are transferred to another party as a going concern
â–ª To enforce our terms and conditions
â–ª To allow us to pursue remedies or limit damages
You have the right to withdraw your consent, access your information, correct your information, delete your information, or object to/restrict processing by contacting us through the details provided on our website.
SERVICE PROVIDERS
Like many businesses, C9VR uses a range of service providers to help maximize the quality and efficiency of our services and business operations. This means that individuals and organizations outside of C9VR such as mailing houses, may have access to personal information held by C9VR and use it on our behalf. We require our service providers to adhere to strict privacy guidelines and not to use this information for unauthorized purposes.
C9VR AND MARKETING ACTIVITIES
C9VR manages communications with members, prospective members, and customers in accordance with its privacy policy. We respect individuals' choices about being contacted for marketing purposes.
If you are receiving promotional information from C9VR and no longer wish to, you may request to be removed from our mailing list by emailing support@cloud9villayelagiri.com or by writing to us at Cloud9Villa Resorts, No 97/2, Boat House Backside, Murugan Kovil Road, Kottaiyur Yelagiri Hills - 635853. Board line:+91 86103 75441,India.
FOR OUR WEBSITE USER
C9VR is committed to high standards of data security for information collected on our site. We offer SSL encryption, the industry-standard security measure for transactions made over the Internet.
New technologies emerging on the Internet help us deliver customized visitor experiences. At C9VR, we primarily use "cookies" to help determine which services and support information are appropriate for your computer. Cookies do not contain personal information and are used only to enhance your website experience.
Users can also voluntarily subscribe to newsletters, offers and any official information via website, email, social media and other channel partners.
C9VR assumes full responsibility of its customer information in digital and non-digital formats
C9VR does not disclose/leak or share its customer information to un-authorized agencies.
We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you.
Website tracking method used by C9VR:
We use Google Analytics to help us get a better understanding of how visitors use this website and to facilitate interest based advertising associated with your Google Account and other devices you use. The information generated by the Google Analytics cookie about your use of this website is transmitted to and stored by Google. If you do not want your activity on this website to be tracked by Google Analytics, you may opt out by using the link http://tools.google.com/dlpage/gaoptout?hl=en
For more details about our website's data security practices, please contact us at support@cloud9villayelagiri.com.
WHAT TO DO IF YOU HAVE A PROBLEM OR QUESTION
If C9VR becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us by mailing at Cloud9Villa Resorts, No 97/2, Boat House Backside, Murugan Kovil Road, Kottaiyur Yelagiri Hills - 635853. Board line: +91 86103 75441, India or e-mail: support@cloud9villayelagiri.com.